Three channels per assistant
A website widget, your own @BotFather Telegram bot, and a public branded page, plus an API.
Solutions · For your customers
Answer customers without hiring more people
The same questions arrive all day. Give Avna your site, docs and orders. It answers in plain language, verifies before it discloses, and passes only the hard ones to your team.
ShopNext
Answering automatically, right now
You're talking to ShopNext's automated assistant. Ask for a person any time.
Do you deliver to Shiraz, and how long does it take?
Yes, Shiraz is on the standard route. Orders placed before 2pm ship the same day and usually arrive in two to three working days. Delivery is free above 2,000,000 tomans; below that it's 90,000 tomans.
FromShipping policyDelivery times by city
Was this answer right?YesNo
Where is my order? It was supposed to be here on Sunday.
I can look that up. What's the order number? It's on your confirmation email, starting SN-.
SN-40219
Order SN-40219 · ShopNext
Found it. SN-40219 left the warehouse on Saturday and is with the courier; the tracking last moved this morning in Isfahan. That puts it with you tomorrow, a day later than the estimate. I can't change a courier's route, but I can put you through to someone who can chase it.That's not right: I paid for express delivery.
Then I got that wrong, and I don't have your payment detail in front of me. I've reported this.
Reported. This goes into ShopNext's unanswered list with your question, so someone can record the right answer, and I've left this conversation with a person rather than guessing again.
You'll hear back by 6pm today (working hours 9am-6pm).
Your reference is SN-4021: quote it if you follow up.
Answers are built from ShopNext's own documents · Powered by Avna
- Feed it a link, a PDF or a CSV. It reads and classifies
- Real order answers, verified before disclosure, auto-expiring
- Human handoff with a reference number and a real reply window
- One inbox: handoffs and unanswered questions, clearing one teaches every assistant
What your team sees. Every thread, in one Inbox.
Handoffs and unanswered questions land in one Inbox, with what Avna verified and which record it read. Answer once, and every assistant learns it.
ShopNext support
customer · +98 ••• 8891
where is my order 1234?
Before I check: last 4 digits of the phone on the order?
8891
✓ Verified. Shipped Tuesday with Tipax, last scan 2 hours ago in Karaj. Arrives tomorrow.
record auto-expires in 24h · never used for training
Order data is encrypted, verified before disclosure, and auto-expires in 24h.
Built for real support
A front door that picks the right assistant
A no-login branded page routes the question to the right assistant, says why, and admits when nothing covers it.
Rehearse before customers see it
Saved test questions run against the assistant, re-flagged as stale when its knowledge or model changes.
Proof it's working
Answers over 30 days, the share answered without a human, open gaps and spend per assistant.
Caps that never mute customers
Monthly caps per assistant and a customer reserve. Internal use pauses first, customers keep getting answers.
A data policy legal can read
Encrypted records, retention modes per assistant, TTL with purge on demand, never used for training.
One script tag and a balance
The four things people ask before they build one.
- Embed
One script tag on your site, with your assistant's id. No site to put it on? Share the hosted page instead.
<script src="https://avna.cloud/widget/agent-widget.js" data-agent-id="YOUR-AGENT-ID"></script>
- Cost
A customer question is usually answered in three or four replies. On the everyday models that is a few credits — pennies, not a support ticket — charged to the workspace balance by the model that answered. No per-seat fee, and no charge for a conversation Avna hands to a person. Set it against what an answer costs you today, and against the share your dashboard reports as answered without a human: those two numbers are the whole business case, and both of them are yours rather than ours.
Pricing- Languages
Persian and English. Avna replies in the language the customer writes in.
- Handoff
The customer gets a reference and a reply window. Your team is told on Telegram and in the app, and if the customer left an email or phone number, the reply reaches them there.
Your knowledge, answering. Your team, for the hard ones.
Feed it a link or a PDF. It answers from that, and hands the rest to your team. · what we keep and throw away →